Terms of Service
By creating an account or using NuvoNook to search for, book, or list accommodation, you agree to these Terms of Service. If you do not agree, do not use the Service.
1. Service role
Accommodation marketplace platform
NuvoNook is an online platform that connects guests with hosts who rent properties for short-term stays. We provide the tools to search, book, pay, and manage accommodation reservations.
Not a property agent
NuvoNook is not a property agent, manager, or broker. We do not own, operate, or supervise listed properties. Hosts are responsible for listing accuracy, property condition, and the guest experience.
Service availability
We use reasonable efforts to keep the service available, but we do not guarantee uninterrupted, error-free, or universally suitable service at all times.
2. Accounts and workspaces
Accurate account information
You must provide accurate information when creating an account and managing your profile. You are responsible for activity under your account.
Security
You must protect your credentials, use strong passwords, and promptly notify us if you believe your account has been accessed without authorization.
Workspace roles
Host workspace owners control settings, invitations, and configuration. Team members can be limited based on their role: Owner, Admin, Co-host, Viewer, or Member.
3. Acceptable use
Prohibited content and conduct
You may not use NuvoNook to post or transmit illegal, harassing, hateful, deceptive, defamatory, or rights-infringing content.
Platform abuse
You may not disrupt the service, evade limits, automate unauthorized actions, attempt to access data without permission, or use the platform for spam or fraud.
Content responsibility
Hosts are responsible for the photos, descriptions, pricing, and rules they post. Guests are responsible for the accuracy of their booking details and their behaviour during a stay.
4. Bookings and payments
Payment obligations
Guests are charged when a booking is confirmed. Payments are processed through Stripe. Hosts receive payouts after a booking is completed according to the payment terms.
Cancellations
Cancellations are handled according to the cancellation policy set by the host per listing. Refund details are shown to guests before booking.
Disputes
In the event of a dispute between a guest and host, NuvoNook provides a dispute system for mediation. Platform admins can review and resolve disputes based on available evidence.
5. Intellectual property
Your content
You retain your rights to the content you upload to NuvoNook, including property photos and descriptions. You grant us the rights to display that content for platform operational purposes.
Our platform
NuvoNook, its interface, components, code, branding, and documentation remain the property of NuvoNook or its licensors. No ownership is transferred to you beyond a limited right to use the service.
6. Suspension and termination
Account suspension
We may suspend or terminate accounts or host workspaces for abuse, fraud, security incidents, or material violations of these Terms.
Your right to stop
You may stop using NuvoNook at any time. Ending a subscription does not automatically erase data or obligations that already existed before the end date.
7. Governing law
Jurisdiction
These Terms are governed by the laws of the Republic of Indonesia, except where mandatory law requires otherwise.
This document was last updated on August 18, 2026. Questions? Contact us at support@nuvonook.com