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Privacy Policy

Last updated: August 18, 2026
Effective: August 18, 2026

NuvoNook is committed to handling personal data responsibly. This policy explains what data we collect, how we use it, and who may receive it in order to operate the platform.

1. Data we collect

Account and profile data

We collect the information needed to create and manage accounts, such as email address, display name, preferred language, and host workspace membership.

Booking data

When you book or receive a booking, we store data such as check-in/check-out dates, number of guests, total amount, payment status, and reservation details.

Listing photos and content

Hosts can upload property photos, descriptions, and other details added to their listings. This content is stored to display to guests searching for accommodation.

2. How we use data

Operating the service

We use your data to authenticate users, manage workspaces, process bookings and payments, display listings, and support messaging, reviews, and support workflows.

Security and abuse prevention

We also use certain data to enforce policies, detect abuse, secure accounts, and investigate reports or support requests.

3. Data retention

Account and booking data

Account, listing, and booking data remains available until deleted by the user, removed when a workspace is closed, or retained longer for legal, billing, or technical reasons.

Photos and media

Uploaded photos and media remain available while kept in the workspace, subject to storage limits and applicable deletion rules.

Support and audit data

We may keep technical logs and support messages for a reasonable period to resolve incidents, meet legal obligations, and protect the platform.

4. Third-party sharing

Essential processors

We may share data with infrastructure providers necessary to run NuvoNook, such as Supabase for authentication and database hosting, Stripe for payment processing, and Cloudflare/R2 for file storage.

No sale of personal data

We do not sell your personal data to data brokers or third-party ad networks.

5. Your rights

Access, correction, and deletion

You may request access to certain data, correct inaccurate information, update your profile, or request deletion of your account, subject to applicable retention obligations.

Contact

For privacy questions or rights requests, contact us through the Help Centre or at support@nuvonook.app.

This document was last updated on August 18, 2026. Questions? Contact us at support@nuvonook.com