HomePayment Terms

Payment Terms

Last updated: August 18, 2026

Effective: August 18, 2026

NuvoNook processes payments for accommodation bookings through Stripe. These terms explain how payments, service fees, and refund policies work.

1. Payment model

Per-booking payments

Guests are charged when a booking is confirmed. The total consists of the nightly rate, a cleaning fee if applicable, and a 12% service fee. All prices are in Indonesian Rupiah (IDR).

Service fee

NuvoNook charges a 12% service fee on every booking. This is added to the nightly rate and cleaning fee to produce the total shown to the guest.

2. Payment processing

Stripe

Payments are processed by Stripe. NuvoNook does not store full payment card numbers on its own servers. Stripe handles PCI compliance and security directly.

Host payouts

Hosts receive payouts after a booking is completed. Earnings details and history can be viewed on the Bookings page.

4. Cancellation and refunds

Cancellation policies

Each listing has a cancellation policy set by the host: Flexible (full refund up to 24 hours before check-in), Moderate (full refund up to 5 days before), or Strict (full refund up to 30 days before).

Refund process

Refunds are processed immediately on our side through Stripe. Funds may take 5-10 business days to appear in your bank account.

Host cancellations

If a host cancels a confirmed booking, the guest receives a full refund. NuvoNook may take action against hosts who frequently cancel.

5. Taxes

Applicable taxes

Prices may be shown exclusive of tax where permitted by law. Applicable taxes, if required, may be added at checkout.

Host responsibility

Hosts are responsible for their own tax obligations related to rental income from their properties. NuvoNook does not act as a tax agent for hosts.

This document was last updated on August 18, 2026. Questions? Contact us at support@nuvonook.com